Return Policy

At Satchelsaga, we want you to be completely satisfied with your purchase. If for any reason you’re not satisfied, we offer a flexible refund policy.

30-DAY RETURN PERIOD:

You have a generous 14 days from the date of receiving your item to request a return.

Eligibility Criteria

To qualify for a return, your item must be in its original condition, unused, unworn, and with all tags intact, still in its original packaging. Additionally, you must provide proof of purchase, such as a receipt.

In the event that an order is not delivered due to an incorrect address provided by the customer or if the customer fails to receive the order for any reason, any costs associated with the return and subsequent refund will be the responsibility of the customer.

Initiating a Return

To start the return process, simply reach out to us at help@satchelsaga.shop. We will guide you through the necessary steps. Remember, returns must be sent to the address provided upon request. Items returned without prior authorization will not be accepted. 

Damaged or Incorrect Items

Please inspect your order upon arrival. If you find any defects, or damages, or if you receive the wrong item, contact us immediately. We will promptly address the issue and make it right.

Non-Returnable Items

Certain items are non-returnable for hygiene or safety reasons, including perishable goods, custom or personalized items, and hazardous materials. Feel free to reach out if you have any concerns about the eligibility of your item for return.

Exchanges

If you wish to exchange an item, the quickest method is to return the original item and place a new order separately. This ensures a swift process for getting the item you desire.

CONTACT INFORMATION:

BUSINESS NAME: Satchelsaga

CHAT SUPPORT: 24/7

WORKING HOURS: 9:00 am – 5:00 pm ( Mon – Sat ) 

PHONE: +44 7365 616017

MAIL: help@satchelsaga.shop

ADDRESS: 182-184 High Street North East Ham London E6 2JA